Why do i get charged £2.00 per season pass (handling fee presumably).

When i purchase 3 season passes in one transaction with a debit card not a credit card?









And was wondering how were we doing regarding pass sales up or down.

[iReview of the last month:

Season pass direct debit scheme – The concerns of some fans were raised regarding the £10 direct debit fee that is being added to every season pass purchased. It was agreed that as a percentage this fee is reasonable on an adults pass (at over £200) but on a childs pass (at £49) is expensive. The £2 per pass fee for debit card payments was also queried as a nominal fee is expected on credit cards but not debit cards as the payment is immediate. The security of fans travelling to the stadium with hundreds of pounds in cash as an alternative was felt to be a potential issue. Pete is to write to the club about these queries and also to offer the groups thanks for their introduction of a family seating area and booking via email option as suggested at previous meetings.

[/i



Taken from FC Voices Minutes of Meeting held 16/10/2010

Totally appreciative of your reply, if but to just support my point of being charged as per season pass, via a debit card and not a credit card, i am awaiting reply from the "tell us " link.

we didn't want to be 'ripped off' with the direct debit/credit card payments so paid by cash, had no worries or problems driving to the stadium with £560 in my wallet, parking up outside the ticket office, walking ten yards, going in and buying our passes!

Lucky you having that cash





Anyway on checking my Visa statement, there was no £2 there

saved through xmas didlum over twelve months, so only have to ad £100 out of my own savings, don't have visa card.

Having the cash and paying via Debit card is the same thing, the money has to be in your account on a debit card. They did the right thing getting the money out of the machine to take to the KC, that way we cannot be ripped off

Not sure if Voices have received a reply yet

I will speak to the Secretary to see if the Club replied.

sorted passes for me and my lad,but i think i might start buying them saving stamps they do for 2012 passes!!

They are a good idea, i stick £20 on each home game, no ticket to buy no coach travel to pay for so its not really missed. End of season you have 260/280 saved up.

The clubs are charged by the ticket office for any card transactions that's why fans are.



In a reply from Finance Director Tony Sutton that the group received and passed onto individual complainants he stated .....'The fees for card transactions was borne from simplicity. I get charged for card transactions (by the ticket office), instead of attempting to pass on % fees to the customer and cause confusion and an excessive bottleneck at the ticket office window that would inevitably occur in busy times if people tried to calculate fees from a range of charges I kept it very simple, to use any card costs you £2.

Would love the club to do a 3 year pass.........